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Terms of Service

Last updated: March 2025

1. Who we are

Lightened is a personal AI assistant operated by Natasha van Niekerk, a sole trader based in South Africa. By using this service you agree to these terms.

2. The service

Lightened provides an AI-powered assistant to help you manage household mental load. The service is provided on a subscription basis and requires an active internet connection.

3. Subscription & pricing

The current founding member price is $9/month. This price is locked in for founding members for as long as their subscription remains active. Subscriptions renew automatically each month unless cancelled. You may cancel at any time from your account settings — cancellation takes effect at the end of the current billing period.

4. Refunds

We offer a 7-day money-back guarantee with no questions asked. After 7 days, payments are non-refundable. See our Refund Policy for full details.

5. Your data

Your personal information is stored locally in your browser. We do not store your data on our servers. AI responses are powered by Anthropic's API — your messages are sent to Anthropic solely to generate responses and are subject to Anthropic's Privacy Policy. See our Privacy Policy for full details.

6. Acceptable use

You agree to use Lightened for lawful personal purposes only. You must not attempt to reverse-engineer, scrape, or misuse the service in any way that could harm other users or the platform.

7. Disclaimer

Lightened is an AI assistant and does not provide medical, legal, financial, or professional advice. Responses are generated by AI and may not always be accurate. Use your own judgement.

8. Changes to these terms

We may update these terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

9. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

10. Contact

Questions? Email us at natashabarrett.co@gmail.com.